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The first thing any translator or translation agency does prior to accepting the order is to evaluate the scope of work and the project deadline. The translation services provider should know the text volume and its complexity to be able to compare it with how fast the translation services provider can make the translation and what the price will be.

At Technolex we break quality assurance process into 2 levels: - All of the steps necessary to ensure that the work requested by the customer is of high quality. Everybody is well aware of these processes. - Internal process of evaluating quality of the tasks fulfilled by translators. It is used to train translators, upgrade their skills and also for incentives in order to improve quality.

In this article we will consider the reasons why freelance translators who have passed the initial tests at translation agencies do not always receive a large volume of work. Also, we will provide recommendations on building long-term relationships with customers.