When choosing, for example, a carton of orange juice in a store, you want to know how much it costs, and you can find this out by looking at the price tag. But when you ask an agency about the cost of a translation, you are unlikely to receive an immediate quote there and then: most likely, the agency will ask you questions to clarify certain issues.
When searching for a suitable provider of translation services, many companies announce a tender in the hope of choosing the fastest, cheapest and most competent agency. At first glance this seems like a good way to do things — you collect the necessary information about all the agencies, compare it, and choose the one you deem to be the best.
Customers and translators not always fully realize the PM's role in a translation agency. It may seem to others, that PM is just an executive, who accepts orders and allocates them to translators. It may also seem that such a work doesn't require any special skills: merely making calls to database contacts, sending letters and meeting deadlines. But is that the case? Lets look closer.
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